Digital Product Fulfilment Policy
Skins Dealer · Digital Product Fulfilment Policy · v1.0 · Effective 29 July 2026
| Field | Value |
| Operator | Pebletex OÜ |
| Company number | 17367621 |
| Registered office | Telliskivi tn 60a/5, Põhja-Tallinna linnaosa, 10412 Tallinn, Harju maakond, Estonia |
| Trading name / brand | Skins Dealer |
| Website | https://skins-dealer.com |
| Contact email | info@skins-dealer.com |
| Support / complaints | info@skins-dealer.com; Monday to Friday, 09:00-17:00 Eastern European Time / Eastern European Summer Time, excluding public holidays in Estonia |
| Governing law | Laws of Estonia, subject to mandatory consumer protections |
| Document version | v1.0 |
| Effective date | 29 July 2026 |
| Important: Delivery is electronic, not physical. A Digital Item is fulfilled when it is credited, activated, issued or validly transferred to the destination account identified in the Order. Normal delivery is normally within minutes and no later than 24 hours after successful payment and any required verification, subject to payment approval, platform availability and any required customer acceptance. |
1. Scope and relationship with other policies
This policy explains how Skins Dealer delivers Digital Items, when delivery is complete, which records evidence completion and how pending or failed delivery is handled.
Payment status is governed by the Payment Policy, remedies by the Refund Policy, and account closure by the Cancellation Policy.
2. Meaning of digital product and fulfilment
A “Digital Product” is the identified cosmetic game item, code, entitlement or access right shown on the product page. It has no physical carrier or shipping component.
“Fulfilment” means a completed electronic action that places the ordered entitlement under the customer’s control within the supported environment.
3. General fulfilment model
After successful payment and risk review, the Service uses the delivery method stated for the item: direct account credit, platform transfer, activation, or secure code issue.
The customer may need to link or identify an account, accept a transfer, confirm compatibility or complete platform authentication. We do not ask for the customer’s password.
4. When fulfilment is complete
Fulfilment is complete when the provider or platform records successful credit, the customer accepts a valid transfer, an activation code is securely issued and usable, or access is enabled for the correct account.
An email alone is not conclusive if the entitlement was not actually made available. Conversely, failure to open an email does not prevent completion where the account was validly credited.
5. Typical timeframes
Standard Orders are fulfilled normally within minutes and no later than 24 hours after successful payment and any required verification. The period begins after payment is approved and any requested verification is completed.
Manual review, platform trade holds, maintenance, destination errors or unusually high risk may delay delivery. We provide a status update where a delay exceeds 24 hours.
6. Preconditions for delivery
The destination account must belong to the customer, support the item, be in the correct region, have capacity to receive it and have no restriction or trade hold that blocks transfer.
The Order details must match payment and account information sufficiently to pass security controls. The customer must complete any acceptance step within the stated period.
7. No physical shipping and no stored value
Digital Items are delivered electronically. No parcel, tracking number, customs declaration, warehouse collection or shipping fee applies.
A Digital Item is not money, electronic money or a stored-value balance and is not redeemable for cash by Skins Dealer. Delivery does not create a deposit account.
8. Delayed, pending or failed fulfilment
A pending status means payment, verification, platform response or customer acceptance remains incomplete. The Order is not treated as delivered until the completion event occurs.
If the delay is attributable to our systems, we prioritise correction. If delivery becomes impossible, the Order is cancelled and captured payment is returned under the Refund Policy.
9. User-side display, synchronisation and access issues
A correctly credited item may not appear immediately because of cache, inventory filters, region, client version or platform synchronisation. The customer should refresh, sign out and in, check the correct account and allow a reasonable sync period.
If the item remains unavailable, support will review entitlement and platform records rather than relying only on a screenshot.
10. Manual review and risk controls
Orders may enter manual review when device, payment, destination, location or behaviour signals indicate elevated fraud or sanctions risk. Review protects the payment holder and prevents irreversible delivery to the wrong account.
We may request proportionate evidence of account control or payment authority. A review is not an accusation and is completed as promptly as practicable.
11. Evidence and fulfilment records
Evidence may include Order identifiers, payment status, authentication result, destination identifier, platform response, transfer ID, timestamps, customer acceptance and support communications.
These records are retained under the Privacy Policy and may be used for correction, refund assessment, card disputes and legal compliance.
12. Incorrect account, duplicate and user-error scenarios
The customer must review the destination before payment. If a wrong account is supplied, contact support immediately; recovery depends on whether delivery has occurred and whether the platform permits reversal.
A duplicate item or duplicate charge should not be used or transferred while under review. We will determine whether the error arose in payment, ordering or fulfilment.
13. Relationship to refunds, cancellations and chargebacks
Non-delivery, incorrect delivery and material technical defect may qualify for re-delivery, correction or refund. Correct completion normally ends a change-of-mind withdrawal right where the required express consent and acknowledgement were obtained.
Account closure does not automatically reverse delivery. A chargeback may require us to provide fulfilment evidence and may pause a direct refund to prevent double recovery.
14. Support process
Contact info@skins-dealer.com with the Order reference, destination account, approximate time and a description of the missing or incorrect item.
We aim to acknowledge within two business days, review standard cases within five business days and provide a remedy decision within ten business days.
15. Service changes, maintenance and force majeure
Platform maintenance, internet failures, provider outages, cyber incidents or lawful restrictions may temporarily prevent fulfilment. We use reasonable continuity and reconciliation procedures.
If a delay becomes unreasonable or supply is no longer possible, mandatory and contractual remedies apply. We do not rely on force majeure to avoid returning payment for an item never supplied.
16. Children, age and authorised purchases
Only users aged 18 or older may purchase. The payment method and destination account must be used with proper authority.
Suspected underage or unauthorised purchasing may trigger suspension, verification, cancellation or refund to the original payment method.
17. Updates
We may update delivery methods and evidence standards when providers or platforms change. A product page identifies any item-specific process.
The current policy version and effective date are published with the document.
18. Contact
The operator is Pebletex OÜ, company number 17367621, of Telliskivi tn 60a/5, Põhja-Tallinna linnaosa, 10412 Tallinn, Harju maakond, Estonia.
Fulfilment questions and non-delivery reports should be sent to info@skins-dealer.com.
Fulfilment scenarios
| Scenario | Typical treatment | Likely evidence | Next step |
| Instant account credit succeeds | Order marked delivered | Provider response, account ID and timestamp | Customer verifies item in inventory |
| Transfer awaits acceptance | Order remains pending | Transfer ID and invitation timestamp | Customer accepts before expiry |
| Platform trade hold | Delivery paused or rescheduled | Platform restriction message | Customer removes restriction or receives status update |
| Wrong destination supplied by customer | Recovery attempted but not guaranteed | Checkout confirmation and transfer record | Assess reversal feasibility and refund rights |
| Wrong item supplied by Skins Dealer | Use paused; correction prioritised | Order description and delivered-item record | Replace, correct or refund |
| Payment captured but no delivery event | Non-delivery investigation | Capture status and absent platform success log | Re-deliver or refund |
| Item visible after sync delay | Delivery confirmed | Platform timestamps and later inventory state | Close case with explanation |
| Chargeback opened after delivery | Direct refund may pause | Authentication and fulfilment evidence | Respond through acquirer while preserving scheme rights |
What users should do before reporting non-delivery
- Confirm that payment is completed rather than pending or reversed.
- Check the exact destination account, region and Supported Platform used in the Order.
- Refresh the client, sign out and in, review inventory filters and allow a reasonable synchronisation period.
- Look for a pending transfer invitation or security confirmation and complete it only through the official platform.
- Take screenshots of the relevant account and error without exposing credentials or private payment data.
- Contact support with the Order reference and avoid repeated payment attempts or a duplicate Order.
Schedule 1. Fulfilment Control Framework
This framework defines the evidence, state transitions and safeguards used to deliver an identified Digital Item to the correct Supported Platform account.
Order state model
An Order may move through received, payment pending, authorised, under review, ready for fulfilment, transfer initiated, delivered, failed, cancelled, reversed or refunded states. The user-facing status may consolidate technical sub-states but should not represent delivery as complete before the applicable completion event occurs. A state change is tied to timestamped evidence so support can distinguish a delayed payment from a delayed item transfer and avoid duplicate fulfilment.
Destination validation
Before transfer, Skins Dealer may validate the destination identifier, supported game, region, inventory capacity, trade eligibility and any platform security hold visible through the relevant integration or process. Validation reduces errors but cannot confirm facts hidden by the platform or changes made after the Order. The user remains responsible for entering the exact account requested at checkout and for keeping it secure and eligible until delivery completes.
Transfer initiation and acceptance
Some Supported Platforms require an invitation, trade confirmation or user acceptance. In that case, transfer initiation is not necessarily final delivery: the user must complete the official platform step within the stated validity period. Skins Dealer will not ask for a password or authentication code to accept a transfer. If an invitation expires because the user does not act, re-initiation may be attempted where inventory and platform rules permit, but repeated expiry can require manual review.
Completion evidence hierarchy
Fulfilment evidence may include the Order event log, payment status, transfer identifier, platform response, destination account reference, item identifier, timestamp, acceptance signal and support communications. No single field is conclusive in every case. Skins Dealer evaluates the chain of events, platform reliability and any contradictory evidence. Screenshots supplied by either side support the review but do not override authenticated transaction or platform records without a credible reason.
Re-delivery safeguards
Re-delivery is used only when the original item was not successfully delivered or when the original entitlement can be neutralised. It is not used merely because the user cannot immediately locate a delivered item or has transferred it onward. Before re-delivery, support verifies the destination, checks for delayed synchronisation, confirms that no duplicate would arise and records the reason. A replacement may differ only where the user agrees or the remedy lawfully requires an equivalent substitute.
Inventory allocation and substitution
An item displayed as available may become unavailable because of a simultaneous purchase, platform lock, upstream failure or integrity review. Skins Dealer may delay allocation briefly while verifying inventory, offer an objectively equivalent alternative with the user’s express agreement, or cancel and refund the affected Order. The operator will not silently substitute a materially different skin, game, rarity, condition or platform entitlement.
User-side troubleshooting boundary
Reasonable troubleshooting can include refreshing the official game client, reviewing inventory filters, checking trade notifications, confirming region and account identity, and waiting for a documented synchronisation interval. It does not include disabling security protections, sharing credentials, installing remote-access software at support’s request or using an unofficial transfer tool. If a platform outage is suspected, the case remains open until a reliable status or transfer result is available.
Operational outage handling
During a platform, payment or internal outage, new Orders may be paused and existing Orders placed in a controlled queue. Queue order can be adjusted for security, expiry or platform constraints, but not to deprive a user of an already allocated item. Skins Dealer communicates material delay through the available account or email channel and offers cancellation where required by law or where fulfilment cannot be completed within a reasonable revised period.
Post-delivery responsibility
After valid delivery, the user is responsible for securing the destination account, following Supported Platform rules and avoiding transfers that impair a live complaint. Skins Dealer is not the custodian of the user’s game inventory and does not guarantee future platform availability, resale value or permanence against sanctions attributable to the user. This boundary does not exclude responsibility for a defect, incorrect item or non-conformity existing at delivery.
Escalation package
A fulfilment escalation should contain the Order number, destination identifier, item description, payment status, relevant timestamps, platform notifications and troubleshooting already completed. Support may coordinate with the payment provider or Supported Platform using only the data necessary to trace the event. The outcome records whether the item was delivered, re-delivered, corrected, cancelled or referred to the refund process and states the next action for each party.
Skins Dealer · Digital Product Fulfilment Policy · v1.0 · Effective 29 July 2026. The version made available through the Website is the controlling customer-facing version.