Cancellation Policy
Skins Dealer · Cancellation Policy · v1.0 · Effective 29 July 2026
| Field | Value |
| Operator | Pebletex OÜ |
| Company number | 17367621 |
| Registered office | Telliskivi tn 60a/5, Põhja-Tallinna linnaosa, 10412 Tallinn, Harju maakond, Estonia |
| Trading name / brand | Skins Dealer |
| Website | https://skins-dealer.com |
| Contact email | info@skins-dealer.com |
| Support / complaints | info@skins-dealer.com; Monday to Friday, 09:00-17:00 Eastern European Time / Eastern European Summer Time, excluding public holidays in Estonia |
| Governing law | Laws of Estonia, subject to mandatory consumer protections |
| Document version | v1.0 |
| Effective date | 29 July 2026 |
| Important: Closing a Skins Dealer account stops future access and purchasing but does not undo correctly completed one-off Digital Item purchases. There is no subscription to cancel. Refund and statutory rights are assessed separately, and transaction records may be retained after closure. |
1. Scope and interpretation
This policy covers voluntary Account closure, cancellation of an unfulfilled Order where still possible, company-initiated restriction and service retirement.
“Cancellation” does not automatically mean refund, data erasure or reversal of a completed Digital Item transfer. Those outcomes are governed by the relevant policy and mandatory law.
2. Nature of the Service and purchases
The Service sells Digital Items through one-off Orders. It does not create a recurring subscription or automatic renewal under the present model.
A completed purchase grants the digital entitlement described in the Terms. Closing the storefront Account does not control the independent Supported Platform account.
3. Ways a user may cancel or close an Account
You may request closure by emailing info@skins-dealer.com from the registered address and identifying the Account. Where an Account settings closure control is available, you may use it instead.
An unfulfilled Order may be cancelled only while payment and delivery can still be stopped. Immediate digital delivery can remove that practical possibility.
4. Effective time of user cancellation
A closure request becomes effective after identity and control are reasonably verified, open security issues are addressed and pending Orders are resolved or frozen.
We aim to confirm ordinary closure within five business days. Urgent security restriction may occur immediately while final closure is processed.
5. Consequences of voluntary closure
The customer loses access to account history, saved preferences and future purchasing. Service communications stop except those needed for legal, security, refund or dispute matters.
Completed Digital Items already delivered to a Supported Platform are not automatically removed merely because the storefront Account closes. Their continued use remains subject to the Terms and platform rules.
6. No automatic refund on cancellation
Voluntary closure does not create a refund for correctly delivered one-off Digital Items. A separate Refund Policy claim is required and must meet its conditions.
A payment for an Order that we can cancel before fulfilment is returned to the original method. Any statutory withdrawal right remains subject to the immediate digital-content rules.
7. Company-initiated suspension, restriction or termination
We may restrict or terminate an Account for payment fraud, unlawful activity, sanctions risk, security threats, platform abuse, material breach or repeated misuse of support and disputes.
Where safe and appropriate, we provide reasons and an opportunity to respond. Immediate measures may be used to prevent loss, protect another person’s payment method or preserve evidence.
8. Effect of fraud, abuse or disputes on cancellation
Closure does not prevent investigation of a prior transaction, chargeback, refund claim or misuse. Relevant records and platform evidence may be retained and shared lawfully.
A customer may not close an Account to defeat recovery of a refunded item, avoid a negative balance arising from a reversal, or conceal unauthorised activity.
9. Treatment of Digital Items and entitlements
A completed Digital Item remains subject to the licence and Supported Platform. Skins Dealer does not redeem or cash it out on closure and does not guarantee transfer or resale.
An unredeemed Service-only entitlement, promotional right or pending code may expire on closure. A refunded item may be reversed or disabled. An item obtained through fraud may be reclaimed where technically and legally possible.
10. Guest access, dormancy and inactivity
Where guest checkout is offered, the Order remains governed by the same payment, fulfilment and refund rules even without a persistent Account.
An inactive Account may be restricted after extended dormancy for security. Before permanent closure, we may provide notice where the contact remains valid. Required transaction records are retained separately.
11. Deletion of personal data versus closure of access
Account closure ends access; it is not the same as erasure of all personal data. Accounting, tax, fraud, delivery and dispute records may need to remain under the Privacy Policy.
A privacy erasure request is assessed independently. Data no longer needed is deleted or anonymised, while legally required data is restricted to the permitted purpose.
12. Service retirement, major changes or sunset
If the Service or a product line is retired, we may stop accepting new Orders and provide reasonable information about open Orders and support. Captured payments for items that cannot be supplied are refunded.
Retirement does not guarantee continued operation of a third-party platform or create a buy-back obligation for conforming items already delivered. Mandatory digital-content remedies remain available.
13. Cooling-off and mandatory consumer rights
Consumers generally have 14 days to withdraw from a distance contract, but the right may end for non-physical digital content when immediate supply begins after express request and acknowledgement.
Nothing in this policy removes conformity remedies, rights for unauthorised transactions or protections of a consumer’s habitual residence that apply regardless of chosen law.
14. Reopening, restoration and new Accounts
A voluntarily closed Account may be restored only where records remain, security checks are satisfied and no restriction prevents reopening. Restoration is not guaranteed.
A person whose Account was terminated for fraud or material abuse may not create a replacement Account without written approval. Multiple-account evasion is prohibited.
15. Communications and support
Closure requests and questions should be sent to info@skins-dealer.com. We may communicate through the registered email to verify control and provide the final status.
Keep the closure confirmation and resolve pending refunds or chargebacks using the case reference provided.
16. Changes
This policy may be updated for service, legal or security changes. The current version applies to future closure requests, while accrued rights remain unaffected.
Material changes are published with a new effective date.
17. Governing law and contact
This policy is governed by Estonian law, subject to mandatory consumer protections and jurisdiction rules. The operator is Pebletex OÜ, Telliskivi tn 60a/5, Põhja-Tallinna linnaosa, 10412 Tallinn, Harju maakond, Estonia.
Contact info@skins-dealer.com for closure, cancellation and escalation requests.
18. Age, minors and authorised requests
The Service and Account purchasing functions are intended only for persons aged 18 or over. A person who identifies an underage Account may ask Skins Dealer to restrict or close access. A parent, guardian or other responsible adult may be required to demonstrate authority before Account information is disclosed or a closure instruction is accepted.
Closing an underage or unauthorised Account does not by itself determine the financial outcome of earlier Orders. Skins Dealer separately assesses payment authority, delivery status, item recovery, statutory rights and fraud risk under the Payment Policy and Refund Policy. Any approved refund is normally returned to the original payment method, and the related Digital Item may be reversed or disabled where technically possible.
Practical Outcomes Matrix
| Scenario | Effect on account | Refund position | Notes |
| Voluntary closure after completed purchase | Storefront access closes | No automatic refund | Delivered item remains subject to licence and platform rules |
| Cancellation before fulfilment can be stopped | Order cancelled; account may remain open | Captured payment returned to original method | Subject to payment status and verification |
| Refund granted after delivery | Account may remain open or be restricted during recovery | Original-method refund | Associated item may be reversed or disabled |
| Termination for material breach | Access restricted or closed | No refund solely because of termination | Mandatory remedies remain; fraudulent items may be reclaimed |
| Dormant account | Login may be restricted pending verification | No effect on completed purchases | Records retained according to Privacy Policy |
| Service retirement with open paid Order | No new Orders; open case resolved | Refund if supply cannot be completed | Completed conforming items are not bought back |
| Privacy erasure request | Access may close if account data is necessary | No automatic transaction refund | Required records may remain restricted |
Schedule 1. Closure and Termination Procedures
These procedures govern the operational steps that follow a user request, a security restriction, a permanent termination or retirement of the Service.
Identity and authority checks
A closure request must come from the Account holder or a person with demonstrable authority. Skins Dealer may verify control through the registered contact channel, recent Order information or another proportionate security step. The operator will not disclose Account details merely because a requester knows a name or email address. Where authority cannot be verified, access may be temporarily protected while the requester is directed to recover the Account or provide suitable evidence.
Pending Orders at the closure time
Closure does not automatically erase an authorised Order that is already being processed. Skins Dealer will determine whether the Order can be stopped without creating a payment or inventory inconsistency. An unfulfilled and reversible Order may be cancelled and refunded under the Refund Policy; a completed Digital Item remains governed by the purchase terms. The closure confirmation should identify any Order still pending, refunded, disputed or subject to further action.
Security-led restriction before closure
Where account takeover, stolen payment credentials or another security incident is suspected, Skins Dealer may first restrict sign-in, transfers, new payments or support-channel changes. This containment step is distinct from final closure and may be necessary to preserve the user’s position. The user may be asked to secure the underlying email, game or payment account before access is restored or the Account is closed. Security controls do not determine the final refund outcome.
Open refunds, disputes and chargebacks
A voluntary closure does not terminate an open refund, issuer dispute, chargeback, retrieval request or legal claim. Relevant communications and evidence remain available to the responsible review team, and the user must keep a workable contact channel. Skins Dealer may retain or restrict the Digital Item while the financial outcome is unresolved. Any resulting debit, credit or entitlement reversal is applied under the Payment Policy, Refund Policy and applicable card-scheme rules.
Data treatment following closure
Operational access ends when closure becomes effective, but data does not all disappear at the same moment. Transaction, tax, anti-fraud, security and dispute records may be retained for their lawful periods; optional marketing stops; inactive credentials and sessions are disabled; and data no longer needed is deleted or anonymised. A separate privacy-rights request is assessed under the Privacy Policy and may lead to further deletion, restriction or access without reopening the Account.
Communications and proof of completion
Skins Dealer sends a closure acknowledgement and, after completion, a confirmation stating the effective date and any continuing issue. The confirmation should be retained with Order and refund records. A user who cannot receive email should provide another secure contact route during verification. Support will not include passwords, complete payment credentials or security-sensitive investigative details in the notice.
Reactivation after voluntary closure
Reactivation is discretionary and may be unavailable after identifiers are deleted, an Account is permanently terminated or security controls prevent restoration. A returning user may need to create a new Account and repeat verification. Previous purchase records are not recreated merely to enable access, although statutory records and valid claims remain traceable through the original Order references. A new Account does not remove restrictions arising from earlier abuse or unpaid liabilities.
Company termination decision standard
Before permanent termination, Skins Dealer considers the seriousness, intent, frequency, user impact, security risk, prior warnings and availability of a narrower measure. Immediate termination may be used for payment fraud, account takeover, malicious technical activity, unlawful use or conduct creating material platform risk. Where appropriate and lawful, the user receives the reason category, effective date, effect on pending Orders and a route to challenge factual error.
Appeal and correction route
An appeal should identify the termination or closure notice, explain the alleged error and attach relevant non-sensitive evidence. A reviewer who was not solely responsible for the original automated or frontline action should reassess material new information where practicable. An appeal does not require Skins Dealer to reveal fraud models, other users’ data or platform-confidential evidence. The written outcome confirms whether the measure is upheld, narrowed, reversed or replaced.
Service retirement plan
If the Website or a material service is permanently retired, Skins Dealer will take reasonable steps to stop new purchases, complete or cancel pending Orders, preserve support for unresolved claims and publish a practical contact route. Notice length depends on urgency, legal duties and platform conditions. Retirement does not convert delivered Digital Items into cash value and does not extinguish accrued consumer, payment, privacy or dispute rights.
Closure completion controls
A closure workflow is complete only after access credentials and active sessions are disabled, pending Orders are classified, unresolved financial cases are routed to their owning process, required retention flags are applied and the user receives a durable confirmation. Internal status fields should distinguish voluntary closure, security lock, temporary suspension, permanent termination and service retirement so that support does not apply the wrong consequence. A later contact must be traceable to the original closure reference without restoring ordinary access or exposing data beyond the requester’s verified authority.
Where a technical dependency prevents immediate completion, Skins Dealer records the remaining step, limits the Account as far as practicable and communicates a realistic next action. The user is not required to submit repeated closure requests. Any delay must remain tied to a concrete security, transaction, legal or platform dependency and must not be used to continue marketing or accept new Orders through an Account that the user has asked to close.
Skins Dealer · Cancellation Policy · v1.0 · Effective 29 July 2026. The version made available through the Website is the controlling customer-facing version.